Flow Mobile App: Terms of Service
Last updated: 9 November 2026 (v1)
1. About these terms
These Terms of Service (“Terms”) apply to the Flow Mobile App (the “App”), the mobile app published by Flow Coffee Limited (“Flow”, “we”, “us”) on Google Play (package com.flowcoffee.app) and the Apple App Store. They form an agreement between Flow and you, the person or business that downloads or uses the App.
By downloading, installing or using the App you agree to these Terms. If you are using the App for a business, you confirm you have authority to accept these Terms on its behalf. If you do not agree, do not install or use the App.
These Terms cover the App only. Our web dashboard at dashboard.flowcoffee.co.nz is covered by the Flow Dashboard End-User License Agreement. Flow devices, and any subscriptions you buy, are covered by the terms you agreed when you bought them. How we handle personal information is explained in our Privacy Policy. If these Terms conflict with any of those documents, these Terms apply to your use of the App.
2. Who can use the App
The App is a professional tool for cafe owners and staff, installers, resellers and service technicians who set up and maintain Flow devices. To use it you must:
- be at least 18 years old, or use the App under the supervision of an employer or other responsible adult;
- have permission from the owner of the Flow device and of the espresso machine it is fitted to; and
- use the App for business purposes.
You do not need an account to use the App. Some admin and developer functions are protected by a PIN, and you must not share these PINs with anyone who is not authorised to use them.
3. What the App does
The App connects directly to nearby Flow devices over Bluetooth, so you can:
- find Flow devices and connect them to a 2.4 GHz Wi-Fi network;
- set up the espresso machine profile, including the number of group heads;
- calibrate the flow meter on each group head;
- create and edit recipes, including brew time, dose, volume and tolerances;
- view live extraction data while the device is connected; and
- carry out admin tasks such as restarting, resetting Wi-Fi, clearing settings or factory-resetting a device.
Features may change as we develop the App, and some features only work with certain device models or firmware versions.
4. Acceptable use
You must not:
- use the App to connect to, configure or reset any device you are not authorised to manage;
- try to bypass the App’s PIN protection, encryption or other security measures;
- copy, modify, reverse engineer, decompile or disassemble the App, except where the law expressly allows this;
- use the App to interfere with, overload or damage a Flow device, an espresso machine or a network;
- use the App for any unlawful purpose, or in breach of Google Play’s or Apple’s terms; or
- sell, rent, sublicense or redistribute the App.
Subject to these Terms, we give you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control. We, or our licensors, own all intellectual property in the App, and these Terms do not transfer any of it to you.
5. Devices, permissions and data
Your equipment. You are responsible for the changes you make with the App, such as recipes, calibration, Wi-Fi settings and resets. A factory reset or cleared configuration cannot be undone. Install and operate Flow devices and espresso machines according to the manufacturer’s instructions, and use a qualified technician for any electrical or plumbing work.
Measurements. Flow rates, volumes, extraction times and quality results are estimates. Their accuracy depends on correct installation and calibration, as well as water quality and the condition of the machine. Do not rely on them as the only check on drink quality, food safety or machine maintenance.
Permissions. The App asks for Bluetooth and nearby-device access so that it can find and connect to Flow devices. On some Android versions it also asks for location access, because Android needs it to scan for Bluetooth and Wi-Fi devices. The App uses these permissions only to find and set up Flow devices, and does not track where you are.
Your data. The App talks to Flow devices locally over an encrypted Bluetooth connection, and keeps device, machine and recipe details on your phone. Any Wi-Fi network name and password you enter are sent directly to the Flow device so it can connect to that network. Once a Flow device is online, it sends usage and telemetry data to Flow’s cloud service. That data is handled under your Flow subscription terms and our Privacy Policy.
Third-party services. Your use of Google Play, the Apple App Store, your phone’s operating system and your Wi-Fi network is governed by those providers’ own terms. We are not responsible for them.
6. Price, updates and availability
The App is free to download and use. Flow devices, installation and any Flow Dashboard subscription are sold separately, under their own terms.
We may update the App to fix problems, add or remove features, or keep it compatible with Flow devices and phone operating systems. Some updates may be needed for the App to keep working. We do not promise that the App will always be available, error-free or compatible with every phone, and we may stop offering it at any time.
7. Changes to these Terms
We may change these Terms from time to time. When we do, we will publish the new version at this address and update the effective date. If a change is significant, we will also tell you in the App or on our website. If you keep using the App after a change takes effect, you accept the updated Terms.
8. Ending these Terms
You can stop using the App at any time by uninstalling it. We may suspend or end your right to use the App if you breach these Terms, or if we stop offering the App. When these Terms end, you must stop using the App and delete it. Sections 5, 9 and 10 continue to apply after these Terms end.
9. Liability
Your consumer rights. Nothing in these Terms limits any right or remedy that the law does not allow us to exclude, including under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. If you acquire or use the App for business purposes, the Consumer Guarantees Act does not apply, as permitted by section 43 of that Act. You agree that this exclusion is fair and reasonable.
No warranties. To the extent the law allows, the App is provided “as is” and “as available”, without warranties of any kind. This includes any warranty that it is fit for a particular purpose, accurate or uninterrupted.
Limit on liability. To the extent the law allows, Flow is not liable for any indirect or consequential loss arising from the App, whether in contract, tort (including negligence) or otherwise. This includes loss of profit, revenue, stock, data or goodwill, business interruption, and damage to equipment caused by changes made with the App. Our total liability for all claims relating to the App is limited to NZ$100.
Indemnity. You agree to cover Flow’s reasonable costs and losses, including legal costs, from any third-party claim caused by your breach of these Terms or your misuse of the App.
10. General
App stores. These Terms are between you and Flow only, not Google or Apple. Flow alone is responsible for the App and its support. Google and Apple have no obligation to provide maintenance or support, or to deal with claims about the App. If you download the App from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm that you are not in a country subject to a US government embargo, and are not on any US government list of prohibited or restricted parties.
Governing law. These Terms are governed by the laws of New Zealand, and the courts of New Zealand have non-exclusive jurisdiction.
Other terms. If any part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these Terms without our written consent. These Terms, together with the documents referred to in section 1, are the entire agreement between you and Flow about the App.
11. Contact us
Flow Coffee Limited (NZBN 9429046527165)
50 Centreway Road, Orewa, Auckland 0931, New Zealand
Email: info@flowcoffee.com
Privacy questions: privacy@flowcoffee.com
Help with the App: flowcoffee.com/contact-us